Linux is great, but companies need a reliable tech support

I work for a top ~50 out of the top 500 Fortune 500 US companies, and we're switching a number of application to Linux. We've got more than 1000 boxes running Linux in North America. We're still growing this, but there's no immediate plan to convert our enterprise back end to Linux in the near future (these are running on Mainframes and UNIX boxes, and a few Windows). When we ask our CEO if we plan to move our enterprise systems to Linux, the answer is not yet. The main reason is a corporate environments need products that comes with a very reliable support facility. When a show stopper hits, we want somebody accountable at the other end that will not sleep until the issue is solve.

When we have a Linux company out there that match the service the big player provides (like IBM, EMC, Oracle, NCR, etc), that's the time will be moving a considerable number of our enterprise application to Linux.

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