*****read the end of this long article could save you money + extra warranty for free**********
this is to help anyone having this problem and getting repaired by dell
First my story
I got this computer late August 05 after I got it about 4 days later the keyboard broke they said it was my fault blah blah it was there fault. I got them to ship me a whole new computer and I shipped back the old one early September. Next year August 06 the video card broke I called dell and my computer was out of warranty so I talked to dell out of warranty repair they said about $460 for new video card I said no thanks and get my neighbor who know everything about computers possible to fix it for $200 all is good. Until late August 07 same problem so I call deal and find out it only cost $200 to repair it so I send the computer away. Then I get a call we also need to replace your mother board I am like oh sh*t. So I call the guy says it will cost $400 but since I a some kind of special customer (this is the only dell computer I bought on this account) I get it for $329 so I say oh that way to much I probably just get a new computer from some other company. Then he quickly drops the price to $229. (I have the guy’s name and extension number I can probably get the same price for you) so I say let me think about it. I call back the next day and ask can you extend the 90 day warranty to a year he says no but he did give me a 6 month warranty for free (they can extend the warranty to this) so I say ok he add the $229 to my bill (also some tax which I don’t understand no tax the first time ($199) but the ($229) there was tax but what ever) so they fix it. Now fast forward to last Friday September 7 2007 I get the computer back I am all happy BUT I start up the computer all is good so far. Then I decide to play a video game to test the graphics card I load the game and I get a weird message unsupported video card (that is odd I have played this game before) so I like what ever I load up game all is good for 5 min then all video picture all messed up game freezes. I try this again restart computer with different games same thing happens. I tried to update drivers but it won’t updated them it will only take the 2 year old dell drivers. (At this point I realize my computer is still broken) so I shut it down call dell at Friday at like 8 pm and I get transferred to out of warranty department. They are closed. So I wait with a broken computer. Play around with it a bit more testing my graphics card and now my computer freezes up randomly on normal websites. So I turn it off. Come back Saturday when I turn it on I have the same problem I sent the computer in with. It will load with lines on screen the same thing in the article above. So I restart again 5 more times. Then it loads up fine randomly. Still have the video card problems. So when I restart it sometimes it works sometimes it does not.
Now Sunday I write this articles because
1 because I bored waiting for dell service department to open
2 to help everyone else get good prices on repairs (see below)
3 I hate dell at this point
4 also to help out any one having these problems feel free to email me at kcarr91@gmail.com I will help you out.
5 may i suggest cyber pc (www.cyberpowerpc.com) my friend got a computer from there they are great computer + cheap (compared to dell) + all have 3 year warranty standard
I will update on my computer when i get a hold of dell
********important prices and warranty*********
Video card $199 (normal price)
Mother board $229 (they said originally cost $400 to $329)
Also ask for 6 month warranty they can do it (cost free) (or at least when you replace the motherboard also)
xps gen 2
*****read the end of this long article could save you money + extra warranty for free**********
this is to help anyone having this problem and getting repaired by dell
First my story
I got this computer late August 05 after I got it about 4 days later the keyboard broke they said it was my fault blah blah it was there fault. I got them to ship me a whole new computer and I shipped back the old one early September. Next year August 06 the video card broke I called dell and my computer was out of warranty so I talked to dell out of warranty repair they said about $460 for new video card I said no thanks and get my neighbor who know everything about computers possible to fix it for $200 all is good. Until late August 07 same problem so I call deal and find out it only cost $200 to repair it so I send the computer away. Then I get a call we also need to replace your mother board I am like oh sh*t. So I call the guy says it will cost $400 but since I a some kind of special customer (this is the only dell computer I bought on this account) I get it for $329 so I say oh that way to much I probably just get a new computer from some other company. Then he quickly drops the price to $229. (I have the guy’s name and extension number I can probably get the same price for you) so I say let me think about it. I call back the next day and ask can you extend the 90 day warranty to a year he says no but he did give me a 6 month warranty for free (they can extend the warranty to this) so I say ok he add the $229 to my bill (also some tax which I don’t understand no tax the first time ($199) but the ($229) there was tax but what ever) so they fix it. Now fast forward to last Friday September 7 2007 I get the computer back I am all happy BUT I start up the computer all is good so far. Then I decide to play a video game to test the graphics card I load the game and I get a weird message unsupported video card (that is odd I have played this game before) so I like what ever I load up game all is good for 5 min then all video picture all messed up game freezes. I try this again restart computer with different games same thing happens. I tried to update drivers but it won’t updated them it will only take the 2 year old dell drivers. (At this point I realize my computer is still broken) so I shut it down call dell at Friday at like 8 pm and I get transferred to out of warranty department. They are closed. So I wait with a broken computer. Play around with it a bit more testing my graphics card and now my computer freezes up randomly on normal websites. So I turn it off. Come back Saturday when I turn it on I have the same problem I sent the computer in with. It will load with lines on screen the same thing in the article above. So I restart again 5 more times. Then it loads up fine randomly. Still have the video card problems. So when I restart it sometimes it works sometimes it does not.
Now Sunday I write this articles because
1 because I bored waiting for dell service department to open
2 to help everyone else get good prices on repairs (see below)
3 I hate dell at this point
4 also to help out any one having these problems feel free to email me at kcarr91@gmail.com I will help you out.
5 may i suggest cyber pc (www.cyberpowerpc.com) my friend got a computer from there they are great computer + cheap (compared to dell) + all have 3 year warranty standard
I will update on my computer when i get a hold of dell
********important prices and warranty*********
Video card $199 (normal price)
Mother board $229 (they said originally cost $400 to $329)
Also ask for 6 month warranty they can do it (cost free) (or at least when you replace the motherboard also)