I am writing just to inform all of us irate XPS and, apparently, Inspiron owners what the supposed problem is according to Dell. My Computer just went again recently (See 'All I Can Say is Jesus' comment below) and after numerous talks with Dell people I was informed that only on october 15th was a report published about this perpetual problem we encounter. According to Dell it is NOT the graphics card but the monitor that is the problem. I was told that if you replace both the graphics card and the monitor you get the same problem eventually but if you replace just the monitor problem fixed. The needed replacement monitor is specific to each computer
so I can not post the model type. Just call Dell and see what they say. It also occurred to me that this may be a ploy by Dell so they save money on graphics cards by just telling us consumers that only the monitor is the problem. I also can not verify that this will really solve anything as it is quite recent I was told about this and I have yet to receive a replacement monitor. My suggestion is to call Dell, be relatively forceful and kindly unmoving, tell them what the problem is, if need be tell them about this website and that many other people have had this problem (I did and it helped expediate the process) and you should be fine. If you are particularly adept at talking to service people on the phone or maybe
good at applied psychology you should be able to get a replacement
regardless of whether you are under warranty. Good Luck to everyone!
By NowPissedXPSowner (not verified) at 2007-10-23 14:10
I am writing just to inform
I am writing just to inform all of us irate XPS and, apparently, Inspiron owners what the supposed problem is according to Dell. My Computer just went again recently (See 'All I Can Say is Jesus' comment below) and after numerous talks with Dell people I was informed that only on october 15th was a report published about this perpetual problem we encounter. According to Dell it is NOT the graphics card but the monitor that is the problem. I was told that if you replace both the graphics card and the monitor you get the same problem eventually but if you replace just the monitor problem fixed. The needed replacement monitor is specific to each computer
so I can not post the model type. Just call Dell and see what they say. It also occurred to me that this may be a ploy by Dell so they save money on graphics cards by just telling us consumers that only the monitor is the problem. I also can not verify that this will really solve anything as it is quite recent I was told about this and I have yet to receive a replacement monitor. My suggestion is to call Dell, be relatively forceful and kindly unmoving, tell them what the problem is, if need be tell them about this website and that many other people have had this problem (I did and it helped expediate the process) and you should be fine. If you are particularly adept at talking to service people on the phone or maybe
good at applied psychology you should be able to get a replacement
regardless of whether you are under warranty. Good Luck to everyone!