You stole my lighter!

This is the sixth in a series of Friday Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me. Scene setting My first job out of college was for the auspiciously named “National Telecom” as a “Computer Operator”. Back then, this was a job, rather than something you just do day-to-day. I mean, it’s quite likely many of you have “operated” a “computer” in order to read this blog today. [Read More]

Hand over the PCMCIA card, Sir

This is the fifth in a series of Friday Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me. Scene setting This is another story from my time working on the helpdesk for a large accounting & consulting organisation in central London. A slight difference though, this story is second hand, so take it with a pinch of salt. [Read More]

Where's my hard drive?

This is the fourth in a series of Friday Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me. Scene setting Today’s story is another belter from my stint on the helpdesk for a large accounting & consulting organisation in central London. It’s around 1995 and I’m a happy-go-lucky, young, free and single tech support operative. Always happy to help, and generally enjoying the work. [Read More]

You did something!

This is the third in a series of Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me. In the early 1990s, I worked as a contractor for a large, well-established accounting firm. In It’s MY monitor, I told the story of dealing with an angry Partner. Today’s story is worse, as I’m dealing with the Personal Assistant of a Partner. [Read More]

Backup the caravan

Second in my series of Tales From Tech Support. Some stories from the past featuring broken computers and even more broken tech support operatives - mostly me. In the early 1990s I worked as a Technician at a local college. I would set-up and tear down experiments for students. I’d also have to look for ‘booby-traps’ they’d set for us. But that’s another story. I would sometimes get called upon to perform technical support for external organisations. [Read More]

It's MY monitor

This is the first in (maybe) a series of “Tales From Tech Support”, which are true stories from my point of view. I’ll probably only post these on a Friday. In the 1990s, I worked as a contractor for a large, well-established accounting firm. We’d often buy new equipment and unpack it at the helpdesk, throw away all the packaging, and then take the actual kit to the user for deployment. [Read More]